FAQ

OUR STORE
Where are you located?
Shop 3 2/6 Castlereagh Street, Penrith, NSW, 2750
What are your opening hours?
Monday & Tuesday: 8am - 3pm
Wednesday to Friday: 8am - 5pm
Saturday: 9am – 12pm 
Sunday and Public Holidays: Closed
 
DELIVERY
Do you offer delivery?
We sure do! Please click here to check if we deliver to your area.
What happens if nobody is home when my delivery arrives?
Our delivery driver will contact you via the phone number provided on the order. If nobody answers and there is no safe covered place to leave the order, we will bring it back to the store for collection. If you request for it to be redelivered, an additional delivery fee will need to be paid.
 
PRODUCT INFORMATION
How fresh are your cupcakes?
Our delicious cupcakes are often baked 2-3 times a day due to popular demand. We keep our stock as full as possible to keep our customers happy.
How long do the cupcakes last?
They will keep 2-3 days from the date of purchase. We use the finest, quality ingredients to ensure the products stay fresh and yummy.
How should I store my cupcakes?
The cupcakes are best kept at room temperature in an air-tight container. In summer and on hotter days, it’s best to store them in a cooler area but avoid the fridge as it will dry out the products. 
How should I store my cake?
Cakes need to be stored in the fridge and brought to room temperature two hours before consuming.
 
DIETARY REQUIREMENTS
Do you offer gluten free cupcakes and cakes?
Yes, we do make gluten free cupcakes and cakes. They can be ordered via the cupcake and cake links above as well as in store. 
Note: Please contact our store and speak with our friendly staff to confirm the preparation of our gluten free items.
Do you offer vegan cupcakes and cakes?
Yes, we do make vegan cupcakes and cakes. They can be ordered via the cupcake and cake links above as well as in store. 
Are your cupcakes nut-free?
Most of our cupcakes are nut-free, however our suppliers do warn us that many of our ingredients are processed where other products containing nuts are also processed. Therefore, they may contain traces of nuts.
 
PAYMENTS
How can I pay?
Our online store accepts Visa, Mastercard, American Express, and PayPal.
In store we accept cash, Visa, Mastercard, American Express and Eftpos. We also have no minimum spend in store.
What happens if I need to cancel my order?
A 50% cancellation fee will be charged on your overall order cost. This is to cover admin costs to place your order, ordering supplies, losing sales due to securing your spot, staff wages, production costs, and if required, organising delivery. If you need to cancel your order, please contact us as soon as possible on 0434 111 769.
What happens if I need to change my order?
We understand this can happen so please be sure to call our store as soon as possible to arrange any changes. Please note: We may not be able to accommodate your request if the production has already started. An alteration fee may also occur depending on the changes.
  • Fast Local Delivery!

    If you are in our delivery area, we hand deliver your order in person!

    Check delivery area 
  • Custom Orders

    Have a special event coming up? Ask us about our custom cakes.

    Custom enquiry 
  • Check out our store

    Want to see our amazing cupcakes, cakes, and slices in person? Drop in!

    Directions